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CDC offers water safety information for re-opening businesses and buildings after closure for COVID-19 quarantine
If you are re-opening your business or building after being closed during the COVID-19 pandemic, the CDC recommends you take these 8 steps to ensure water system safety before you reopen your business or building. Standing water in a closed-down water system can cause conditions that increase the risk for growth and spread of bacteria. Stagnant water can also lead to low or undetectable levels of disinfectant, such as chlorine. Click here to learn more and see the CDC’s recommendations.
The Utilities Department is composed of 4 major divisions with a common goal of providing vital city services to the citizens of Fayetteville.
The Utilities Department's highly trained City employees and contracted employees from Jacobs Engineering, the company that manages the City's wastewater facilities, work hard to provide you with the best service possible. These employees are front line in public safety and environmental protection, ensuring our water is safe to drink and wastewater is treated to very strict standards. We are dedicated to continual improvement in every area of our organization - from customer service to operations.
- Utilities Management and Capital Projects
- Wastewater Treatment (Jacobs Engineering)
- Water and Sewer Operations Division
- Water & Sewer Service Set Up & Billing
Dedication to Service
The Utilities Department's highly trained City employees and contracted employees from Jacobs Engineering, the company that manages the City's wastewater facilities, work hard to provide you with the best service possible. These employees are front line in public safety and environmental protection, ensuring our water is safe to drink and wastewater is treated to very strict standards. We are dedicated to continual improvement in every area of our organization - from customer service to operations.
Contact Us
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Utility Billing
113 W Mountain Street
Fayetteville, AR 72701
Phone: 479.521.1258
Fax: 479.575.8317
Hours
Monday - Friday
8 a.m. - 5 p.m.
If you are setting up new water service and need to email your application and any other requested information, make sure to use the Billing Division email.
Email the Billing Division
Water and Sewer Services
2435 S Industrial Drive
Fayetteville, AR 72701
Phone: 479.575.8386
Phone: 479.587.3555 (after hours)
Fax: 479.684.4730
Hours
Monday - Friday
7:30 a.m. - 4:30 p.m.
Email the Services Division
Staff Directory