FOR IMMEDIATE RELEASE
July 8, 2020
Contact: Rebecca Bertram
Operations and Customer Relations Manager
Development Services Department
City to Pause Processing of Permit, Planning, & License Applications During Technology Upgrades
FAYETTEVILLE, Ark. —On July 13, the City of Fayetteville will be implementing EnerGov,™ a new system to handle applications and payments for Planning, Engineering, Building Safety, Business Licensing, Code Enforcement, Alcoholic Beverage and HMR/Supplemental Beverage. The upgrade is part of an ongoing City initiative to streamline, simplify and automate these processes. In preparation for the launch of EnerGov™, the existing system for permit, planning and license applications will close down at 3:00 p.m. on July 8, allowing City staff time to move applications in process to the new system and convert existing records into EnerGov.
Starting Monday, July 13, City staff will begin to process all Planning, Engineering, Building Safety, Business Licensing, Code Enforcement, Alcoholic Beverage and HMR/Supplemental Beverage business through EnerGov. Due to the amount of processes that are being moved to the new system, the City will not be changing the method by which businesses and the development community submit requests for the first several weeks. Once internal staff is comfortable with the new system the City will deploy a new online Customer Self Service Portal. The new portal will allow customers to submit applications, business licenses, pay for permits, check on the status of applications, view inspections, and complete a host of additional processes to improve Development Services related business with the City.
The EnerGov software implementation is another project in the Mayor’s digital infrastructure initiative that strives to enhance City operations, increase efficiency and improve public transparency through the use of technology.
For more information, call 479-575-8242 or email firstname.lastname@example.org.