FOR IMMEDIATE RELEASE

February 11, 2021
 
Contact: Mark Rogers
Water & Sewer Operations Manager
City of Fayetteville, Arkansas 72701
479.575.8392
mrogers@fayetteville-ar.gov
 

Fayetteville Residents Advised to Protect Pipes in Freezing Weather

FAYETTEVILLE, Ark—The City of Fayetteville’s Water and Sewer Department warns residents that persistent below-freezing temperatures in our area can lead to frozen or burst plumbing pipes in homes and businesses; a problem that can lead to damage and expensive repairs.  By taking preventative measures, however, these problems can be avoided.

To protect your pipes before the hard freeze, residents can insulate all exposed pipes located outside or in unheated areas (garages, attics, basements, crawlspaces, etc.). Cover foundation vents, remove garden hoses from outside faucets, and insulate faucets. (Styrofoam covers can be purchased at home improvement stores.). Ensure your water meter lid is properly seated and covering the meter box.

During sub-freezing weather, let water drip slowly from inside faucets, especially if the sink is adjacent to an outside wall. Open cabinet doors underneath sinks to expose the plumbing to room temperature. Close garage doors, and if a washing machine is in an unheated area, shut off water to the machine. In empty or unused buildings, leave heat on at a low setting, even if no one will be in the building for several days.

If you suspect your pipes are frozen, use a hair dryer or rags soaked in hot water to thaw lines; do NOT use open flame. Water is usually available in at least one faucet, check other faucets for running water. If there is no water coming from any or your faucets, there may be a problem with your meter or an outdoor supply line. Please contact Fayetteville's Water/Sewer Operations office to report the issue. Call 479-575-8386 (Monday - Friday, 7:30 a.m. - 4:30 p.m.). The after-hours phone number is 479-587-3555 (Fayetteville Dispatch).

In the case of burst water pipes, shut of the supply valve at the location (sink, washing machine, etc.), if you are able. If needed, the service valve to the home / business can also be shut off. (This is usually by the regulator or water heater.) To shut off water at the street, please contact Fayetteville's Water/Sewer Operations office.
This information is available online at https://www.fayetteville-ar.gov/3379/Frozen-Pipe-Information.

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