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1. Can I pay my utility bill over the phone or on the web?

Yes, you may pay your utility bill over the phone with a check or credit card(Visa/MasterCard). Dial 844-719-3598. You may also pay your bill online using a Visa, Mastercard, or Discover credit or debit card.

Utility Bill Payment

2. Do we draft utility bills from checking and/or savings accounts?

Yes, but there are some requirements. We can only draft on accounts where our utility customer's name and the checking and/or savings account are the same name. Your utility account must be at a zero balance in order to begin drafting. 

To set up automatic payments made directly from your bank account, fill out the ACH form (available here) and submit it, along with a voided check, to the Utilities Financial Services Division.  You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. 

• In Person or by Mail: Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR  72701
• Via Fax:  479-575-8317
• By Email: utilitybill@fayetteville-ar.gov

3. When is my bank draft taken out?

Your bank draft will be taken out on the due date listed on your utility bill.

4. When is my bill due?

Bills are due from the date they are mailed. Customers have 20 days to pay without a penalty. A 10% penalty will be assessed on the 21st day, and a disconnect notice will automatically be generated.

5. I have compared my bill to my neighbor's. Why is mine higher? We have the same size house.

Water and sewer bills are based on consumption. The national average per person per month is 2,000 to 2,500 gallons. This would be for personal hygiene usage only. Family consumption can vary greatly based on individual habits.

6. Why is the sewer portion of my bill higher than my water?

Sewer surcharges are higher than water charges. This is due to the state-of-the-art sewer treatment facility the city is required to maintain.

7. How many gallons could leak through a running toilet in the span of 10 minutes?

A running toilet could leak, depending on certain variables (size of tank or valve, water pressure, etc.) between 1 1/2 - 50 gallons, thus costing water and sewer charges.

8. Can I change my due date?

No, there are 9 billing cycles in the utility system. Meters are read according to geographic location. The week following the meter being read the cycle is billed.